At NovaShop.fashion, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
🔄 Returns
- We accept return requests within 7 days of receiving your order.
- Items must be unused, unwashed, and in their original condition with all tags attached.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
🚫 Non-Returnable Items
- Sale or discounted items
- Items bought under clearance or final sale
- Products showing signs of wear or damage
- Accessories and intimate wear (due to hygiene reasons)
💳 Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 7–10 business days.
- Shipping charges (if any) are non-refundable.
🔄 Exchange Policy
- We offer size exchanges for the same product if the item is available in stock.
- To initiate an exchange, please contact our support team within 3 days of delivery.
📦 Return Process
To start a return or exchange, please email us at support@novashop.fashion with:
- Order ID
- Reason for return
- Photos (if applicable)
Our team will guide you through the next steps.